Refund Policy

Important: All products sold on Hwcodes.com are customized web products. Please read this policy carefully before purchasing.

This Refund Policy applies to all customized web products and services purchased through our website https://www.hwcodes.com. By completing a purchase, you acknowledge and agree to the terms outlined below.

1. General Policy — All Sales Final

Due to the replicability of the products, all sales are final once the product has been delivered or downloaded. We do not accept refunds for change of mind, incorrect purchase, or if you simply no longer need the product.

We strongly recommend that you review all product descriptions, preview images, and feature details carefully before completing your purchase to ensure the product meets your requirements.

2. Exceptions — Defective or Non-Functional Products

We stand behind the quality of our products. If you experience any of the following issues, you may be eligible for a refund or product replacement:

• The purchased product file is corrupted, cannot be downloaded, or fails to function as described in the product listing
• The product is materially different from the description and preview shown on the sales page
• We are unable to resolve a technical issue that prevents you from using the product as intended
• A duplicate payment was made for the same product

To be eligible, you must submit your request within 7 calendar days of your purchase date and provide valid proof of purchase (order number, payment receipt) along with a detailed description of the issue.

3. How to Request a Refund

If you believe you qualify for an exception under this policy, please contact us at help@hwcodes.com with the following information:

• Your order number or transaction ID
• Date of purchase
• A clear description of the issue you encountered
• Supporting details (screenshots, error messages, etc.)

We will review your request within 3–5 business days. If approved, refunds will be processed to your original payment method (PayPal) and may take 5–10 business days to appear in your account, depending on your payment provider.

4. Non-Refundable Circumstances

Refunds will not be granted under the following circumstances:

• Change of mind or no longer needing the product after purchase
• Purchasing the wrong product by mistake
• Lack of technical knowledge to use the product (we provide standard code files as described)
• Compatibility issues that were clearly stated in the product description
• Requests submitted after the 7-day window from the date of purchase

5. Contact Us

If you have any questions about this Return & Refund Policy, please contact us at help@hwcodes.com.